Returns & Refunds policy

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for canceling an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail shop@x-rui.ltd

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

You have 14 days from the date you received your item to request a return.

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.

• Your item must be in the original packaging.

• You must provide a receipt or proof of purchase (such as your order number).

Non-returnable Items

• Customized or made-to-order products (unless defective).

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Unit-2 Prologis Park, Arenson Way, Dunstable, LU5 4RZ ,United Kingdom

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

How to Initiate a Return

To start a return, please contact us at [shop@x-rui.ltd] with:

• e-mail object : Return [order number]

• Your order number

• The item(s) you wish to return

• Reason for the return

We will respond with return instructions.

⚠️ Please note: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status.

• If your return is approved, we will initiate a refund to your original method of payment.

• Refunds will be processed within 14 days after receiving the returned item.

• Original shipping fees are non-refundable.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail shop@x-rui.ltd